As a serious shopper within the world market, China is a big market that each model desires to compete in. On this regard, Apple isn’t any exception. Just lately, Apple launched its monetary report for the second quarter of 2021. This monetary report reveals that Apple has the quickest progress price within the world market. Many due to its income of almost 100 billion yuan ($15.four billion) which it obtained from the Chinese language market. Attributable to Apple’s achievements within the Chinese language market, Apple’s CEO Tim Prepare dinner, mentioned “That is our strongest market” and “We’re happy with this.”

Within the second quarter simply previous, a number of Apple product strains achieved double-digit year-on-year progress. Prepare dinner mentioned that within the Chinese language market, many Chinese language shoppers have had a robust response to the iPhone 12 collection. Attributable to Huawei’s ban and its incapacity to provide many smartphones, Apple has some edge in China.

In line with Apple’s monetary report, within the third fiscal quarter (April-June) of fiscal 2021, Apple’s income in Higher China hit $14.76 billion, a year-on-year enhance of 58%. Prepare dinner mentioned that many new Chinese language customers have begun to purchase Apple merchandise. For instance, within the first quarter, two-thirds of Chinese language Mac and iPad customers have been new customers, and 85% of Apple Watch Chinese language customers have been new customers.

These performances made Tim Prepare dinner contemplate the Chinese language market as Apple’s strongest market. Nonetheless, are Chinese language clients having fun with what they need to as Apple’s “strongest market”?

Apple’s service plan in China will get worse

Though Chinese language shoppers deliver a whole bunch of tens of millions of {dollars} in income for Apple, the Chinese language market isn’t getting the “finest” from Apple. As an illustration, Apple not too long ago formally notified Chinese language approved service suppliers on July 30, 2020, that it’s going to not substitute broken AirPods headsets for patrons. As a substitute, the AirPods headset must be returned to the restore middle (RC) for additional screening.

That’s not all, there’s additionally a destructive change to the AppleCare+ service plan for Chinese language clients. The previous two years of extra {hardware} guarantee and software program help providers are not out there.

Apple not solely targets the Chinese language market in after-sales insurance policies, it additionally holds on to China in different areas. Just lately, some netizens found that Siri robotically ignores China. It does this within the automated broadcast mission of answering questions on the Olympic gold medal listing. Siri solely mentions Japan, america, and Russia. After that, Apple’s customer support responded that it didn’t broadcast China as a result of it had the identical variety of gold medals as different nations. This rationalization is a joke at finest.

For a market which Tim Prepare dinner dubs as Apple’s “strongest market”, the therapy of the Chinese language could be very poor.