ZTE USA abandons Axon 10 Pro users with Android 10 and broken GPS

ZTE USA abandons Axon 10 Pro users with Android 10 and broken GPS

Just a few years in the past, ZTE nearly noticed its finish within the smartphone enterprise for violating sure US sanctions. The corporate was thought of a menace to nationwide safety and was banned from utilizing US-related software program and {hardware}. Nevertheless, the earlier US administration had a “change of coronary heart” and determined to permit ZTE to renew operations in trade for doing sure modifications. The corporate promptly made changes and was put underneath probation. Regardless of the probation, the corporate managed to shortly return to the market launching compelling units. The large return, nonetheless, got here with the ZTE Axon 10 Professional which was the very first 5G smartphone to succeed in worldwide waters. The gadget initially launched with Android 9 Pie, and obtained updates throughout a number of markets. Nevertheless, the corporate is neglecting the US market for a very long time with poor updates.

ZTE definitely generated unconfidence amongst US clients as a consequence of all of the conditions that occurred a couple of years in the past. The corporate ought to have been offering respectable software program assist to beat the unconfidence. Nevertheless, this isn’t precisely the case, because the ZTE Axon 10 Professional has been lengthy uncared for, principally deserted by the corporate.

ZTE leaves the Axon 10 Professional on Android 10 and with damaged GPS

In keeping with a report from a ZTE Axon 10 Professional consumer that goes by the “Markjc2002” nickname, ZTE has principally determined to not replace the ZTE Axon 10 Professional to Android 11 replace in the US. The actual fact is that this replace is accessible in Europe and different areas. The consumer has been exchanging e-mails with ZTE USA assist for a couple of weeks and obtained a number of “computerized” replies from the corporate till a remaining reply denying future updates for the smartphone.

The large and main criticism isn’t merely the shortage of a brand new main Android replace, which is accessible in different areas. One of many greatest complaints is that the replace for Android 10 left the GPS and A-GPS damaged. The consumer experiences that this essential function was out there with Android 9 Pie, however stopped working after the Android 10 downside. To make issues much more stunning, it is a recognized bug for the primary Android 10 builds for the ZTE Axon 10 Professional. ZTE has pushed a hotfix in Europe and different markets that made GPS work once more. Nevertheless, this patch by no means arrived in the US. And in response to the ZTE USA Help Crew, it gained’t ever attain the handset. Consequently, ZTE Axon 10 Professional homeowners are left behind with out GPS.

“Pricey Markjc2002,
Thanks on your persistence.
We wish to inform you that there isn’t any plan to improve the Axon 10 Professional venture in the US.
However surly we take this as feed again and put it throughout to our concern division.
Shall be there any additional help, please don’t hesitate to contact us again.
Thanks on your assist !
Greatest Regards,
ZTE Retailer Help”

Customers in the US have been deserted

The consumer has requested the corporate to permit a tool improve plan. This can be a widespread follow in the US and sure markets. It permits a consumer to trade an outdated smartphone and get credit on a purchase order of a more recent gadget. Sadly, the whole lot Markjc2002 obtained from the corporate was computerized replies. The consumer requested about the potential of upgrading to the Nubia Z40 Professional and even the final 12 months’s ZTE Axon 30 Professional. Nevertheless, ZTE doesn’t appears to be on this enterprise mannequin in the US.

Curiously, the probation course of has ended this 12 months and ZTE is free from the ban affect. Despite the fact that, it’s not doing a lot to beat the US clients. That’s ironic, in any case, ZTE is without doubt one of the few Chinese language smartphone makers appearing within the US. Except the corporate has “a change of coronary heart” within the coming weeks, there’s not a lot hope for ZTE Axon 10 Professional homeowners.

ZTE Axon 10 Professional specs

To recall, the ZTE Axon 10 Professional was unveiled again in February 2019 with Android 9 Pie. The gadget runs with the Qualcomm Snapdragon 855 SoC. It has as much as 12 GB of RAM and as much as 256 GB of Inner Storage. The graphical prowess comes from an Adreno 640 GPU. It additionally flaunts a 6.47-inch AMOLED display screen with HDR 10 assist and a Full HD+ decision of two,340 x 1,080 pixels. When it comes to optics, the gadget packs a triple-camera setup with a 48 MP snapper with PDAF and Optical Picture Stabilization. There’s additionally an eight MP telephoto snapper with OIS and three x optical zoom. Lastly, there’s a 20 ultrawide module. For selfies and video calls, the gadget has a 20 MP snapper.

Your complete package deal has a 4,000 mAh battery with 18 W fast-charging. Nevertheless, that was a regular for that 12 months. Different options embody an under-display fingerprint scanner, Wi-Fi 6, and Bluetooth 5.0.

There are some shortcomings at this level, however this package deal can simply deal with Android 11 and Android 12. Sadly, there are nonetheless a number of manufacturers contributing to the fragmentation of Android, and ZTE just isn’t an exception, sadly.

Curiously, the corporate has simply launched new flagships for this sequence, the ZTE Axon 40 Professional and the ZTE Axon 40 Extremely.